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Procedures and guidelines

Grievance Redress Mechanism

What is a Grievance Redress Mechanism?

We designed this Grievance Redress Mechanism to properly manage complaints and minimize social risks linked to the CATAL1.5°T Initiative. The mechanism recognizes and respects a complainant’s right to confidentiality and does all it can to ensure there are no negative repercussions for the complainant, provided there was no wrongdoing on the part of the complainant.

How can you submit your grievance?

  • You can submit your grievance in English, Spanish or French.

  • You can submit it in writing via mail or email.
  • If you prefer, you can also submit it anonymously.
  • It should include the name, location and nature of activity that caused or may cause adverse impacts.
  • It should include a brief explanation as to how the complainant has been or may be adversely affected by the CATAL1.5°T project.

Where to report your grievance?

In Latin America:

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, CATAL1.5°T Initiative

Santa Margarita 430
Col. Insurgentes San Borja Alcaldía Benito Juárez
CP 03100
Ciudad de México, México

Email: CATALISTGRMLATAM@giz.de

In West Africa:

Comoé Capital, Initiative CATAL1.5°T
92F4+536, Angré (street J47, Cocody)
Abidjan, Côte d’Ivoire

Email: catalistgr@ietp.com

How will your grievance be managed?

Tier 1: After you filed a grievance, we will directly contact you within the next 14 working days. If we do not find a solution within 14-21 working days, we will move it to the next tier.

Tier 2: The grievance will be handled by a Grievance Redressal Committee (GRC). The GRC will host the necessary meetings to find a solution. If a solution is not found within 60 working days, we will move it to the last tier.

Tier 3: If there is no resolution on tier 2, or there is a time delay of more than 60 working days in solving the issue, you can opt to consider taking it to the courts.

The mechanism accounts for

  • Workers engaged by the ventures, especially in the context of high informality.
  • Sexual exploitation, abuse, and harassment (SEAH) specific complaints and incidents.
  • Individuals, groups, or communities affected by activities of the ventures.

Grievance Redress Mechanism

Procedures and guidelines for West Africa

Grievance Redress Mechanism

Procedures and guidelines for Latin America